Política de Privacidad

Last Updated: February 2026

Call Center Services International (“CCSI”) operates in both Mexico and the United States. While certain employment opportunities may be based in the United States (including Utah), the recruitment and selection process is administered and managed from Mexico.

This Privacy Notice explains how we collect, use, process, transfer, and safeguard the personal information of applicants located in the United States.

  • We may collect the following categories of personal information:

    • Full name

    • Phone number

    • Email address

    • City of residence and work availability

    • English proficiency level

    • Employment history and resume

    • Professional qualifications and certifications

    If an employment offer is extended, we may additionally collect:

    • Government-issued identification

    • Social Security Number (for payroll and tax compliance purposes)

    • Work authorization documentation (including Form I-9 verification)

    • Background screening information (subject to written authorization, where required by law)

  • Personal information is collected and processed for legitimate business purposes, including:

    • Evaluating applicant qualifications

    • Scheduling and conducting interviews

    • Administering recruitment assessments

    • Verifying information provided by applicants

    • Complying with applicable labor, tax, and employment laws

  • By submitting an application, you acknowledge that your personal information may be transferred to and processed in Mexico, where CCSI’s recruitment operations are based.

    Data protection laws in Mexico may differ from those in the United States. However, CCSI implements reasonable administrative, technical, and organizational safeguards to protect applicant information.

  • CCSI is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal or state law.

  • Where permitted by law and relevant to the position, background checks may be conducted in compliance with the Fair Credit Reporting Act (FCRA) and other applicable laws. Such checks will only be performed with prior written authorization.

  • Applicant information may be disclosed to:

    • CCSI affiliates

    • Recruitment and HR service providers

    • Background screening providers

    • Government authorities where required by law

    CCSI does not sell applicant personal information.

  • Applicant data will be retained for up to two (2) years from the date of last interaction, unless:

    • A deletion request is submitted and approved, or

    • A longer retention period is required by applicable law

  • If you are a Utah resident, you may request:

    • Access to your personal information

    • Correction of inaccurate information

    • Deletion of personal data

    Requests may be submitted to:
    📧 jobs@ccsi.com

    We may take reasonable steps to verify your identity before processing your request.